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Yes.

Unfortunately some claim that their products are handmade by themselves, but really they are made by wholesalers.  They are still handmade, yes, but not by the company!

We make everything ourselves, apart from the accessories and sweets - good to know isn't it.

We know each and every ingredient that goes into our product ... 

As a responsible candle maker, we want to make you aware of the following guidelines:

•  Before each burn (including the first) trim the wick down to 5 mm
•  Ensure candle is placed on a suitable candle plate
•  On first burn allow to create a full molten wax pool
•  Never burn for more than 4 hours at a time
•  Never leave a lit candle unattended
•  Container will become hot when lit!
•  Do not burn candles all the way down.  Put out when you can see wick container or bottom of tin

Unfortunately we do not offer a collection service.

At the top of the page, and the bottom, you will see a delivery link, click and you will find out our costs.

All Smellies all packaging is recyclable, but it will depend on whether your local authority will accept it.  None of the wrappers, bottles and pots we use are single use plastic.

We are always striving to reduce plastic use, including using shredded paper in our packages instead of bubble wrap.

We are looking at a number of alternatives to tape as well, and when we have found something that we like then we will use it.

Erm … it smells of Unicorns, just like apples smell like apples and oranges like oranges.

Use our brilliant search facility - try searching for example for bubblegum, and you will see the suggestions it provides.

At Smellies we pride ourselves that despite making all this ourselves are stock levels are usually excellent.  We monitor stock levels daily and make a decision over what needs making.  We always try to make more of a product, so that it never goes out of stock, but sometimes it happens.

In general once an item is out of stock it will be back within 1-2 days.  On average anything that has gone out of stock is usually back within a day, but allow two.  The exception to this is Bath Dust/Sprinkles where the lead time is 2-3 days as it involves a lot of work.

Other things can affect how quickly we can get re-stocked.

1. Weather.  Making candles for example during a heatwave is impossible, the wax will not harden at the correct rate and will spoil.  In this case the time to return the stock back depends on when weather returns to normal.
2. Competing products.  In the unlikely event multiple products go out of stock, we need to decide which takes priority based on what sell.  A slow selling product (we don't have many to be honest), will be "Pushed" down the list for something that sell quickly.  We are a business and have to make these decisions.
3. Suppliers.  We have limited space at Smellies HQ, therefore we cannot keep a stock of 10,000 bottles and candle tins and supplies.  Sometimes there are delays with us getting items, sometimes the suppliers themselves will be out of stock - all beyond our control.

You are our customer, so all we ask is you need lots of something, give us notice.  Asking for example for 40 candles at a days notice is not possible.

Where you are wanting a large quantity of something that is beyond stock levels we recommend you use the Contact us button at the bottom of this page, as a down-payment maybe required to avoid us making lots of something and for whatever reason it does not go ahead.

Thank you, but no need, we keep an eye on this daily,