Delivery

Our Artisan Mill products are freshly made to order so they will last as long as possible, with this in mind orders will be dispatched Tuesday to Friday within 5 to 7 working days (excluding weekends) once payment has cleared.
 
Please ensure you supply full address information (e.g. house number, road name), as otherwise Royal Mail will not be able to deliver and the parcel will be returned to us resulting in extra postage charge if we have to post again.
Up to 1kg - Hermes standard 2-4 days - £3.50
Parcels up to 2kg - Hermes Medium 2-4days - £5.25
Parcels up to 5kg - Hermes Large 2-4days - £6.20
Next day (not available in some areas)
up to 1kg - £5.75
up to 2kg - £7.25
Up to 5kg - £8.50
Please contact us if you need a different delivery service due to issues in your area.

For larger orders please allow a couple of extra days for dispatch

Once your item has been dispatched we have no control over how long it will take. During busy periods Hermes may take longer to deliver. 

We do not guarantee any delivery times and cannot count a parcel missing until 15 working days from dispatch. However, if your parcel doesn't arrive when expected please email info@theartisanmill.co.uk with your order details and we will assist you as best we can,

Once Hermes tracking shows your parcel is delivered we can no longer accept responsibility. If your parcel is marked delivered but you don't think it has been please process a lost parcel claim with Hermes direct via their website.

Parcels returned to us due to non collection from your local pick up or unable to deliver after a card has been put through your door will not be refunded.

LOCAL PICKUP

Collection will be from Northamptonshire NN7 postcode. Please only select this option if you are able to collect the order within 48hrs of your fulfilment email being sent.

Any orders uncollected will unfortunately not be refunded.

    PLEASE NOTE
    The Artisan Mill accepts no responsibility for any lost, stolen, or damaged shipments. Please contact Hermes direct. 
    For returns/refunds please refer to returns page.